Support & Help

We’re here to support you every step of the way! Here you’ll find answers to the most frequently asked questions we’ve received.

Do you need further assistance? Contact us via support@medaia.atlassian.net

We have the answers to your questions

A detailed collection of frequently asked questions about the app, features, costs and privacy issues can be found here.

How can I redeem my licence code?

If you have received a promo code from SkinScreener, please follow these steps to redeem it:

  1. Open your web browser and visit the page https://redeem.skinscreener.com/.
  2. Sign in using the same credentials you use in the SkinScreener app.
  3. Enter the received promo code into the designated field.
  4. Close the SkinScreener app completely and reopen it.

After completing these steps, the promo code should be successfully activated, granting you access to the corresponding benefits or features as per the promotional offer.

FAQ

Contact Us

Feel free to reach out to us if you have any questions about the scans or if you want to learn more about our services.

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